If your NJOY Ace is not hitting properly, meaning it’s not producing vapor when you inhale, there are several troubleshooting steps you can take to address the issue:
1. Check the Battery:
- Ensure that the battery is charged. If it’s low or depleted, the device may not produce vapor. Connect the device to a charger and allow it to charge fully.
2. Verify the E-Liquid Level:
- Check if there is enough e-liquid in the pod or cartridge. If the pod is empty or nearly empty, it won’t produce vapor. Replace the empty pod with a new, filled one.
3. Clean the Contacts:
- Sometimes, dirt or residue can accumulate on the battery and pod contacts, preventing a proper connection. Carefully clean the contacts on both the battery and the pod with a cotton swab or a clean, dry cloth.
4. Check for Blockages:
- Inspect the airflow vents on the device to ensure they are not blocked or clogged. Blockages can restrict the airflow and prevent vapor production. Clear any obstructions using a small brush or compressed air.
5. Proper Activation:
- Make sure you’re inhaling correctly. Many vape devices, including the NJOY Ace, are activated by inhaling. Take a slow, steady draw from the mouthpiece to activate the device. Avoid short, quick puffs, as they may not trigger the device.
6. Prime the Coil (for refillable pods):
- If you’re using refillable pods with replaceable coils, make sure the coil is properly primed. Add a few drops of e-liquid directly to the coil before inserting it into the pod and allow it to soak for a few minutes. This helps prevent dry hits and ensures proper vapor production.
7. Replace the Pod or Cartridge:
- If none of the above steps work, it’s possible that the pod or cartridge is faulty or has reached the end of its life. Replace it with a new one, ensuring it’s properly seated in the device.
8. Check for Device Issues:
- If the NJOY Ace still doesn’t produce vapor after trying the above steps, there may be a problem with the device itself. In this case, consider contacting NJOY customer support for further assistance or to inquire about warranty coverage if applicable.
9. Safety Precautions:
- Always ensure you are using the recommended pods, coils, and e-liquids for your NJOY Ace model. Using incompatible or unauthorized products can lead to performance issues and safety concerns.
If you’ve tried all these troubleshooting steps and the NJOY Ace is still not producing vapor, it’s advisable to contact NJOY’s customer support or consult with the retailer where you purchased the device for further guidance and potential replacement options.